Last Updated August 20, 2015
Orderly Health, Inc., ("Orderly," "we" or "us") provides a software application entitled "Orderly" (the "App") and your use of the website available at www.orderlyhealth.com (the "Site") that enables individuals ("Users") to integrate and manage their specific spending and expense information ("Expense Data") from accountable care organizations, medical groups, insurance carriers, hospitals, employer medical plans, healthcare providers, or healthcare clearinghouses (each a "Medical Service Provider") and certain payment information ("Payment Data") via a web-enabled interactive platform (the "Platform").
Orderly reserves the right, in its sole and absolute discretion, to modify this Policy (in whole or in part) from time to time, and any such modification shall be immediately effective upon posting by Orderly on the Site. It is important that you review this Policy regularly for changes and to ensure that you fully understand the terms and conditions set forth herein. If you have any questions concerning this Policy, please email Orderly at email@example.com. If you do not agree to any changes made to this Policy, you should cease all use of the Platform.
Types of Information We Collect.
When you visit our Site, use the App, or register for an account on our Platform ("Account"), you or your designees (which may include without limitation any Medical Service Providers you authorize us to contact) may provide us one or more of the following types of information: personal information ("PII"), Payment Data, , and indirect, non-personally identifiable usage information ("Usage Data").
If you access our service through a third-party connection or log-in, for example, through Facebook Connect, by linking your account to the Orderly service, that third party may pass certain information about your use of its service to Orderly. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you permitted the third party to share with us, and any information you made public in connection with that service.
PII and PHI. PII is necessary for several reasons. First, the Platform enables you to manage Expense Data from the Medical Service Providers in which you participate. By providing consent, you permit us to obtain, collect, and maintain PII.
We collect the following types of information which may be include PII and/or health related information:
Date of birth
Medicare and Secondary Insurance Information;
Prescribing physician and office;
Symptoms and activities you report, by time and date;
Patient identification numbers; and
Clinical information and diagnostic results.
Social security number
Bank account or credit card information (at your election)
You may choose not to provide your PII; however creating an Account is a prerequisite for using the full functions of the Platform.
Health Information Privacy
Payment Information. Orderly does not collect, access, view, or process your full credit card or debit card information. We use third party partners to collect and process your credit or debit card. Rather the Payment Data we collect only includes hash-truncated payment card numbers (the last four digits) to enable you to identify which payment account was used to pay health expenses. We use secure, industry-standard encryption technologies to protect your Payment Data; but we never have access to your un-truncated Payment Data.
Usage Data. In order to maintain and improve our services, we may collect non-personally identifiable Usage Data about how you use the Platform. This information is collected by automated means including by using certain standard web measurement and tracking technologies such as "cookies," web server logs, or other statistics programs.
Authentication: to help us authenticate you to deliver personalized content.
Security: to protect you, us and others, and help us detect fraud and other violations of our Terms of Service.
Performance: to make our App, Site, or Platform easier and faster to use.
Features: to enable features and store information about your use of our App, Site, or Platform.
Analytics and Research: to monitor and evaluate the use of App, Site, or Platform.
Your browser may have an option that allows Your to accept cookies, reject cookies, or receive notification when a cookie is sent, but you should note that the use of such restrictive browser settings may limit your use of this Site or the Platform.
You may also be able to disable placement of some (but not all) cookies by setting your browser to decline cookies, though this may worsen your user experience. If you delete your browser cookies, your opt-out cookie will also be deleted. Additionally, if you change computers or web browsers, you will need to opt out again. A useful resource for information about deleting and controlling cookies can be found at AboutCookies.org.
If you enable location data for the mobile device on which you access the App, you are expressly agreeing that we may use your location data to provide our services. You may disable location services at any time in your "settings."
We do not respond to browser-based "do not track" signals and do not have any third parties on our Site who keep track of your browsing activities over time and across different websites.
Finally, we may de-identify your PII to make it anonymous and use it in an aggregate form, either alone or in combination with Usage Data to create reports about trends or analyses of treatments, disorders, or conditions, demographic information, and performance information about our Service. This type of information is referred to as "Aggregate Data" and does not identify you personally. We own all right and interest in the Aggregate Data and reserve the right to share Aggregate Data with third parties, including without limitation for marketing purposes or to publish Aggregate Data in white papers, publications, or reports.
How We Use Your Information.
We use the information we collect in a several different ways for a variety of purposes, including:
To provide, develop, maintain, operate, and improve our services, App, Platform, and our Site;
To provide you with the ability to store, review, and edit your Payment Data, Expense Data, and PII on the Platform;
To send service messages and information about our services, App, Platforms, and our Site in which you may be interested;
To improve our product and services.
Sharing Information. We may disclose your PII for permitted business purposes with our preferred service providers, business partners and others, consistent with applicable law. However, if your consent is required by law, or we believe that your consent is appropriate in the circumstances, we will obtain your consent before sharing your PII. When we share your PII with business partners, our agreements with these partners will limit the purposes for which your PII can be used. We will not sell or rent your PII to third parties for their own purposes.
We are not a business associate of any Medical Service Provider.
We may also share your PII or other information with our preferred service providers, consultants or related third parties, in order to provide you with the products and services you request. The service providers to whom we disclose your PII or other information are obliged to use such personal information only to provide services to us, and are not authorized by us to use or disclose your personal information except as necessary to perform services on our behalf, as specifically authorized by us or you, or to comply with legal requirements. We also may share information where required by law. Orderly expressly reserves the right to transfer any and all such information including, without limitation, Expense Data, Payment Data, PII, and any other information collected from you to a successor in interest of Orderly that acquires rights to that information as a result of the merger, acquisition, or sale of Orderly or the acquisition of all or substantially all of its assets.
Orderly uses good faith physical, managerial and technical safeguards to preserve the integrity and security of User personal information. Orderly attempts to restrict access to PII to those employees, agents, contractors and representative who need access to perform their job functions, such as customer service personnel and technical staff. Orderly cannot, however, ensure or warrant the security of any information transmitted to Orderly; users do so at their own risk. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of your information at any time. For any additional information about the security measures Orderly uses, please contact Orderly at firstname.lastname@example.org.
Information from Children. This Site is not intended for children. We do not knowingly collect or solicit personal information from or communicate with children under the age of eighteen (18) via the Site. In certain circumstances, you may be a parent or legal guardian of a person under eighteen (18) years of age and provide PII and consent to collect Payment Data, and Expense Data for such person. In all such cases, the parent or legal guardian is required to set up and be the owner of the Account and is solely responsible for monitoring all activity on such Account and for all PII collected via such Account. The parent or legal guardian may review, edit, or remove any PII contained in such Account. YOU MAY NOT ESTABLISH AN ACCOUNT IF YOU ARE UNDER THE AGE OF EIGHTEEN (18) YEARS OF AGE EXCEPT AS DESCRIBED IN THIS SECTION.
How We Handle Data. The servers from which we provide the Platform and Site, and to which all Payment Data, Expense Data, and PII are sent, are located in the United States. If you are physically located within the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that you are transferring your Payment Data, Expense Data, and PII to the United States and you consent to such transfer and the application of the laws of the United States and/or the State of Colorado with respect to any dispute arising from or related to such transfer.
Unsubscribing, Removing or Modifying Your Information. To edit or delete any information contained in your Account, please login and update your profile. To unsubscribe from an email or other messaging, please follow the instructions in any email or messages you receive.
Please note that even if you delete information it may remain on our servers.
We offer you choices regarding the collection, use, and sharing of your information. We will periodically send you free newsletters and e-mails that directly promote the use of our site or services and may contain advertisements for third party companies. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you emails related to your account or transactions thereunder, or notices of any updates to our Terms or this Policy.
California Users: Your California privacy rights
California’s "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternatively, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy in place. You may opt-out of information sharing by emailing us email@example.com. In addition, if you wish to find out about any rights you may have under California Civil Code section 1798.83, you may notify us in writing at firstname.lastname@example.org.
Other Terms and Conditions.
In addition to this Policy, your access to and use of the App, the Platform, or the Site is subject to our Terms of Service, including the disclaimer that Orderly does not provide medical advice or information and only facilitates communication of Payment Data, Expense Data, and PII for informational purposes.
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